This policy explains how bookings work at Darrel Paradise Resort. The specific price, deposit and cancellation terms for your stay are those shown with your chosen rate when you book and in your booking confirmation; if they differ from anything here, the terms in your confirmation apply.
Making a booking
- You can check availability and book online, call us on +254 700 477 045 or +254 736 350 599, or email info@darrelparadise.co.ke.
- When you book online, your room is held for a short time while you complete your details and payment. If the hold expires, the room is released and you may need to search again.
- Your booking is confirmed when you receive a confirmation with a booking reference. Please check the details and tell us straight away if anything is wrong.
Prices and payment
- Prices are shown in Kenyan shillings (KES), with any applicable taxes stated at checkout.
- Some rates require a deposit or full payment at the time of booking; others may allow payment on arrival or by bank transfer where offered. The amount due and the deadline are shown before you confirm.
- Payments are processed by our payment provider. You will receive a receipt for each payment.
- Extras such as restaurant and bar charges, spa and salon services, laundry and transfers are payable as used, unless included in your package.
Arrival and departure
- Check-in and check-out times are shown in your confirmation. Our front desk is open 24 hours.
- Please bring a valid identity document (national ID or passport) for each adult guest, as required for registration.
- Express and private check-in and check-out are available. Ask us about early arrival or late departure; baggage storage is available.
- Pick-up and drop-off can be arranged on request.
Guests and children
- Please book for the correct number of adults and children; the number of guests per room cannot exceed the room’s stated occupancy.
- Children must be supervised by a responsible adult at all times, including at the swimming pool and play park, even when lifeguards and attendants are present.
Changes to your booking
You can request changes (dates, guests or rooms) from your guest account or by contacting us. Changes depend on availability and may change the price. See our Cancellation Policy for cancellations.
Events, conferences and celebrations
Events are booked by quotation. A venue date may be held provisionally for a limited period; it is confirmed once you accept the quotation and meet any payment terms stated in it. Final guest numbers, menus and arrangements should be confirmed with our events team in good time.
House rules
- Please respect other guests and keep noise to a reasonable level, especially at night.
- Guests are responsible for damage to resort property caused by them or their visitors.
- Use lockers and baggage storage for valuables. We are not responsible for valuables left unattended in rooms or public areas.
- Our staff may refuse service or ask a guest to leave in cases of unsafe, unlawful or disruptive behaviour.
Contact
Darrel Paradise Resort
Bungoma–Mumias Road, Kabula, Bungoma County, Kenya
Email: info@darrelparadise.co.ke
Phone: +254 700 477 045 / +254 736 350 599